Returns & Exchanges

At Stephanie Gottlieb, we want you to be completely in love with your purchase. If for any reason you are not satisfied, we offer a seamless return and exchange process for eligible items within 14 days of delivery.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to begin the process and select the items you wish to return or exchange.

2

Package Your Items

Securely place your jewelry in its original packaging, ensuring all certificates, authenticity cards, and protective materials are included to maintain eligibility.

3

Ship Your Return

Affix the provided prepaid insured shipping label to your package and drop it off at any authorized shipping location to ensure a safe transit back to our studio.

4

Inspection and Refund

Once our team of experts inspects the returned item for quality assurance, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing