Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
How long will it take to receive my order?
In-stock items typically ship within 1-3 business days. For custom designs or pieces that are made-to-order, please allow 4-6 weeks for production and delivery.
Do you offer international shipping?
Yes, we ship our jewelry worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of the items.
What is your return policy?
We accept returns on unworn, non-custom items within 7 days of delivery for a refund or exchange. Please note that all custom-made pieces and engraved items are final sale.
How do I determine my correct ring size?
We recommend visiting a local jeweler to be measured or purchasing a physical ring sizer from our site. For surprise gifts, you can consult our digital sizing guide or contact our concierge for assistance.
Are your diamonds ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process, ensuring all our diamonds are conflict-free.
Do you offer jewelry insurance?
While we do not provide insurance directly, we provide a detailed appraisal with every major purchase which you can use to secure coverage through providers like Jewelers Mutual or your homeowners' policy.